1 hour ticket response
Prompt assistance is our most important responsibility and that is why we’ve got a team of proficient technicians who are prepared to provide a fast reply to any question that you could possibly have. Simply open your support ticket from the Online Control Panel and we’ll respond back to you within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute technical support ticket response time.
A Premium–Quality Tech Support Service
Our help desk support team members have substantial experience in the shared plans arena and are competent enough to deliver a fast answer to your problem. If, however, the problem at hand is not within the competency of a technician, the technical support ticket will be forwarded to a programmer or administrator for further assistance.
An Easy–to–Navigate Help Center Section
Integrated into the Online Control Panel is an easy–to–browse Help section, which offers you different information sources. You can search through a frequently updated knowledge base featuring web hosting account administration articles and website management articles, check out our step–by–step video tutorials or have a gaze at our F.A.Q. library.