Customer Support Channels
A 1–hour Response Guarantee
Our client assistance crew is taught to easily deal with all of our shared plans clients’ problems and assistance inquiries. Via our ticket system, you’ll be able to share your request and a support crew fellow member is going to get back to you within maximum one hour. Basically, practice shows that the average reaction time is Twenty minutes.
A Top–quality Support Service
Our help and support service is supplied by a team of certified specialists who definitely are prepared to react to your query right away. You’re able to contact the tech support crew by opening a help and support ticket from your Online Control Panel or by posting us an e–mail. On business days, you can also call us on the telephone or use the online chatting option.
An Intuitive Help Section
The Control Panel provides a complete knowledge base which is incorporated into all sections. In each section, you’ll find a Help press button that will load for you a selection of step–by–step guides on how to take advantage of a specific option or perform a selected action. Moreover, we have created information online videos allowing you to get a better idea of the Control Panel’s interface.