Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
Every assistance request you submit to us will be dealt with within maximum one hour. If for any reason whatsoever your ticket or email requires further assistance from a server admin, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you order the Managed Services package, any of the tasks included there will be completed at a time that is convenient for you.
An Excellent Customer Service
Should you need any assistance using our Online Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, do not hesitate to get in touch with our customer support team at any moment via the ticketing system. Plus, if you require help managing your dedicated hosting server, you can make use of the Managed Services package, which includes OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting services, data backup storage space, etcetera.
An Intuitive Help Section
Every dedicated web hosting plan is equipped with our charge–free Online Control Panel, which boasts an elaborate knowledge base and a group of educational video tutorials. Whenever you need help with the Online Control Panel, just click on the Help or Videos buttons situated in the upper right corner.