A 99.9% Server Uptime
We have set up our shared hosting platform using stable hardware components and heavily modified software. Our admins have installed a modified version of Security–Enhanced Linux on each of our hosting servers in order to guarantee maximum protection and reliability. We have installed several distributed denial–of–service prevention mechanisms combined with highly effective firewalls to make sure our internal network is unassailable and safe.
Our shared plans packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the uptime guarantee stays the same.
A 99.9% Network Uptime
In order to provide an enterprise–class web hosting service, you can rarely depend on the default network configuration in a datacenter. We have set up our own custom internal network so as to ensure the fastest possible connection speed with the rest of the world.
And thanks to this, regardless of which data centers you pick: our US located data center, our UK located data center, in our FI located data center, in our Eastern Europe located data center or our AU located data center, you can enjoy an assured 99.9% network uptime. And this uptime guarantee is valid with all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your hard–earned money on the line, you can’t feel really safe. This is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. If you do not feel pleased with our service or if you have to get a more powerful hosting solution, such as a VPS plans or a dedicated web hosting plans – you will get your money back in full, without concealed costs or refund taxes.
24/7 Technical Support
In the event that you run a web hosting firm, your technical engineers are extremely important. That is the reason why we have punctiliously gathered a very proficient team of customer service technicians, each with lots of years of training behind his back. Thanks to them, we offer 24x7 support with each of our hosting services.
And not just that, we offer a 1–hour response time guarantee. All tech support requests are answered in less than sixty minutes and our average support ticket response time is just twenty minutes!