24/7 Customer Support in Shared Hosting
All our shared plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our website hosting solutions before you make a purchase or you are an existing customer and you have a question or some problem, you'll be able to contact us at any time, including holidays and weekends. We have numerous channels to contact us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex issues or any troubles which need more time to research and deal with. In contrast to various other website hosting service providers, our trouble tickets feature a guaranteed max response time of just 1 hour, thus regardless of what your trouble is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to get quick support, in particular when your web site is not running efficiently for whatever reason. All of our semi-dedicated hosting plans include 24/7 customer and tech support, thus if anything comes up, you are able to use various methods to contact us - telephone line with a couple of local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and basic matters, which means that in case you don't have an account yet, for instance, you are able to find extra info about our services, or we will help you with less complicated technical problems. The other two methods are for strictly tech issues or everything which is more time-consuming as it's quicker to track the conversation between you and our tech support crew. The guaranteed max reply time for them is merely one hour, the actual one - 15-20 min, therefore you will not have to wait for a whole day in order to get assistance like you may have to do with various other providers.
24/7 Customer Support in VPS Servers
When using our VPS plans, you will not ever have to wait for more than one hour to get help for any difficulty that you may experience with the server or the software that comes pre-installed with it. We warrant this short answer time for all support tickets that you open through your billing Control Panel or e-mail messages that you send to our tech support crew. We also have local phone numbers in a couple of countries around the globe and a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the numerous means of communication, so whatever your question or problem is, there'll always be somebody to assist you without delay. If you need assistance with third-party software, that you cannot install or which gives you troubles, you are able to reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server from us, you can contact us at any time using various channels and the maximum time that you'll have to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything related to the applications that are pre-installed on the server. To contact us about a technical issue, you're able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. If you have any common questions or you'd like to find out about our hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries around the world. If you need support for third-party software that you can't deploy or operate properly, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.