Although this is not the most importantaspect in order to identify a reliable shared hosting supplier from a bad one and a reseller from a real provider, having the option to call and speak with a live person is an indicator that you aren't dealing with a one-person service provider and that you will be able to get in touch with somebody every time you're in need of assistance. The telephone support for hosting services may range from common to expert, thus the issues that can be resolved with a phone call differ based on the specific provider. In most cases, these matters are simpler and feature billing or first level technical issues as more complex problems usually require a support ticket where both you and the administrators can track what's going on with a specific situation. Still, the option to phone call your supplier can save you lots of time and efforts for the countless tiny problems that will eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

In case you choose to purchase one of our shared plans, you can contact our customer support team over the telephone for 14 hours a day. We can help you choose the most suitable plan for your websites since we realize that it's better to discuss this kind of issues with a live person. If you already have an account, we will assist you with all your sales/billing questions and / or general issues, even with some technical problems which do not involve a long time or escalation to a system administrator since it'll be more appropriate to open a support ticket for time-consuming matters and have the communication in one place. We have phone numbers in the United States of America, the United Kingdom and Australia, so you will be able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Servers

Every time you want more information regarding the semi-dedicated hosting plans that we supply, you are able to call some of the three support phone lines we have across the globe - in the United States, the UK and Australia. Thus, you have the option to check in advance whether our solutions are suitable for your web sites. If you're already our client and you own a semi-dedicated account, you are able to reach us on the phone for 14 hours every day about any billing or basic matters. For strictly technical troubles you will need to employ our ticketing system in order to contact our technical support as sometroubles just require more time to be taken care of, still we can help you on the phone with a lot of minor technical problems as well, saving you efforts and time.