If you ever encounter a problem with your website and are incapable of solving it, ask the respective hosting company’s customer care team to help you bring the site back online. A swift resolution would be the best-case scenario, but a lot of companies respond within 24 hours or even more, especially if you’re doing business with a hosting reseller. Even if your problem can be easily solved, your website may not function satisfactorily or it may not be available at all for a prolonged time interval, so you may lose prospective clients as it is rather unlikely that anyone would be happy to return to a website that’s out of order. With that said, you ought to make sure not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed fashion. If a web app update does not go as planned or if you erase something unintentionally, for example, the site must be fixed promptly in order to prevent extended unavailability.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reply time for any helpdesk ticket that you post or any email that you write is just one hour, even in case you contact us during weekends and legal holidays. Regardless of the nature of your problem or inquiry, we will lend a hand momentarily and will give you the needed info to troubleshoot any problem with your sites. The actual reply time typically doesn’t exceed 15-20 minutes, which implies that you can forget about waiting around for hours and hours to get a problem solved or even worse than that – waiting around a whole day only to obtain an answer that more information is necessary while nothing’s resolved. We’ll offer you assistance at once simply because we understand exactly how invaluable time can be in the dynamic online sphere. The sixty-minute response guarantee is valid for any technical or billing question that you might have in regards to our shared plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a customer support ticket via your web hosting Control Panel or write an email regarding your semi-dedicated server, you will have a response within no more than one hour. You can touch base with us at all times in regard to technical, billing or general issues and considering that we will be at your service 7 days a week, you will always obtain assistance without delay. Based on the particular question or issue, we’ll supply you with more details, rectify the complication if it has been caused by something that’s within our reach or inform you how to proceed in case you need to fine-tune a certain setting for an application that we don’t have access to. You can forget about waiting around for a whole day for each and every reply. As a matter of fact, in the majority of cases we answer emails and tickets within twenty to twenty five minutes max.