A live chat is one of the many ways of communication supplied by some website hosting providers as part of their support service. Depending on the provider, the chat is used for pre-sales, billing and/or technical support. This way of contact is faster than a support ticket and it will make it much more unlikely to misspell or misunderstand something in comparison to a phone call with an agent. Furthermore, when the problem that you have requires some time to be investigated and dealt with, you can do something else at the same time instead of just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service free of charge provided that you have Internet access even when your website hosting provider is located in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, we provide live chat support as well. You will be able to contact us every single day, including holidays and weekends, and we can give you more details about the shared plans that we provide in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Though for strictly technical issues you will have to open a trouble ticket to the technical assistance team, since such matters will need extra time to be resolved, you can still get in touch with us on the live chat for some tech information. To give you an example, we will assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you plenty of time. Even if our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with all our semi-dedicated hosting plans, you can find the answers for any questions you have or have various problems dealt with without delay. The chat service is online every single day, therefore you will be able to contact an agent even on holidays and weekends. In the event that you're not sure which package is better for your websites or if our outstanding cloud hosting platform covers some system requirements, you may come on the live chat before purchasing anything. In case you are a current customer, you can find more information about billing issues, account settings and a number of common tech troubles you may encounter, for example if you can't install an email account in a client on your PC. Our live chat will save you plenty of time regardless where you are or when you contact us.