A ticketing system is the most widely used means of communication that hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to resolve a problem that requires a certain amount of time to examine or that has to be forwarded to a sysadmin. In this way, all responses given by either side will be kept in the exact same location in the event that someone else needs to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, so you’ll have to log in and out of at least two accounts to complete a certain task or to contact the company’s support team. If you would like to administer several domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Besides, it could take a significant length of time for the provider to answer your ticket requests.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with plenty of other web hosting companies, the trouble ticket system that we use with our shared plans is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to remember several login names and passwords, since you will be able to manage both your tickets and the hosting account itself from one location. So, in case you’ve got a query or encounter an issue, you can contact our help desk support staff representatives immediately. Our ticketing system includes an intelligent search option. This implies that even in case you’ve posted an abundance of tickets through the years, you will be able to track down the one that you need in an instant. Moreover, you can see knowledge base suggestions for resolving commonly confronted issues.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything from one place, so we’ve implemented a support ticket system into the in-house built Hepsia hosting Control Panel, which comes with every semi-dedicated server package. This will allow you to manage the communication with our customer service team together with your server, which goes to say that you will not have to memorize one more user name for another interface. You will be able to post a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the files within your account. In addition, you can look through older tickets using a clever search box or have a look at relevant help articles, which contain solutions to commonly faced difficulties. The integrated ticketing system is monitored 24x7x365 with the maximum ticket response time being only one hour, so there will always be someone to help you out.