Despite the fact that the web hosting service supplied by the different companies is relatively identical, every provider has a customized platform with its own tweaks and different ways to complete specific things. That’s the reason why, a big knowledge base will be exceptionally useful both for people with little or no experience and for technically trained users who will ultimately find out how certain procedures are performed, but will waste some time in the meantime. The purpose of such a knowledge base is to make the hosting service quick and simple to use, sparing users both time and efforts. The end result is gladder clients, since they can effortlessly find the information they are seeking, and a whole lot less work for the customer service staff representatives, because typically the vast majority of the queries and problems that clients have are already included in the knowledge base. Provided that the articles are written well and cover more things, you will be able to learn more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

If you’ve bought your very first shared hosting package from our company or have moved your site over to us, you will get accustomed to our services and our in-house developed Hepsia Control Panel in no time thanks to the fact that we have compiled a comprehensive online knowledge base where you can find all the info that you’ll ever need – both general info about the service as a whole and more concrete info about the separate functions that you can use and the challenges that you can run into. The articles themselves are located in 2 places. The complete article collection is accessible through the Help section of the Control Panel. You can find relevant articles about the different functions in each Control Panel section too. You can find out how to accomplish virtually everything, from creating an .htaccess file to managing a mailing list, and all the articles include elaborate guidelines, so you won’t ever become baffled due to an unclear text. Naturally, if you encounter a more specific obstacle and you’re unable to find an adequate solution in our knowledge base, you can contact our help desk support staff representatives 24-7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which comes with our semi-dedicated hosting plans, will allow you to access the exhaustive online documentation that we have compiled for you. The articles feature generic information on our services, instructive manuals about the different functions that you can make use of, together with troubleshooting instructions that can help you fix common problems that you might run into. The topics that we have included cover practically everything, from simple things such as how to host a brand new domain name in the account, to more intricate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a particular section of the Control Panel will always be available in the right corner of the page that you’re on, whilst the full article collection is accessible through the all-encompassing Help section.